• Q
    Is HEADWAY a manufacturer?Open or Close
    A
    Yes, HEADWAY is a fully self-manufactured supplier of over 580,000 industrial products. The company also has offices in Shanghai and Tokyo.
  • Q
    What products do you offer?Open or Close
    A
    HEADWAY is a reliable and professional manufacturer of industrial parts, including industrial supplies from one pack of screws to precision grade key components (ball screws).
    HANDWAY offers high quality, and it is primarily the largest one-stop brand in the industry in Asia due to its fully self-produced product range.
    HEADWAY is well known for the wide range of products it offers, and provides project-specific customized products to meet your specific application or requirements.
    HEADWAY also distributes a variety of industrial supplies, we are reliable supplier, we welcome you to call or write to us at any time.
  • Q
    How do I find the right product for my needs?Open or Close
    A
    You can order directly by part number through HEADWAY's electronic catalog.
  • Q
    How do I place an order?Open or Close
    A
    Once you have received our official quotation, simply reply by phone/email to indicate that your order has been placed successfully.
  • Q
    Do you sell to individuals?Open or Close
    A
    HEADWAY is a B2B company that sells products to corporate clients who value our services.
    If you are an individual interested in receiving a quote, we will accept such requests on a case-by-case basis. We make every effort to understand your needs , but we are more committed to meeting the needs of our corporate clients.
  • Q
    Do you offer other brand equivalents?Open or Close
    A
    If you have a project that requires similar specifications but not necessarily a HEADWAY part number, we can also assist.
    As mentioned earlier, HEADWAY is known for the wide range of products it can offer. So, if you need something similar, please let us know,
    We will provide you with another equivalent product of the same specification for you to choose.
  • Q
    What documents can you provide?Open or Close
    A
    We provide many documents, including certificates of conformity, lot traceability and material testing certificates.
    If you require any certificates, please indicate this when placing your order. Any certificate requests after the order has been shipped will not be accepted.
  • Q
    Can negotiate the prices?Open or Close
    A
    In order to meet the quality needs of our customers, we do not accept negotiating the prices;But as mentioned before,
    HEADWAY is a company with a wide range of industrial supplies that can be manufactured completely by ourself.
    Our one-stop manufacturing process provides a good basis for quotation of HEADWAY's products
  • Q
    Can I only request a quote from HEADWAY'S Part number?Open or Close
    A
    No, in addition to our HEADWAY'S part number, you can also provide a part number of another brand that you currently have, if that's convenient for you!
    Besides, in some cases, some products have surface treatment requirements and color differentiation, please be sure to provide the correct part number when placing an order.
    We will provide you a quoted price according to the specific situation.
  • Q
    How long will I receive my product?Open or Close
    A
    Currently, all of HEADWAY's products are in stock, and domestic customers can receive the products within 24 to 72 hours after placing an order.
    ;Overseas customers can receive the goods within 2~5 days after placing the order through express delivery service.
    ;Heavy goods to be delivered by air or sea freight will be delivered within 1 month.
    (This will depend on the delivery schedule of each product and the transportation Distribution of the logistics company)
  • Q
    What do I need urgently? How fast can you deliver?Open or Close
    A
    Focus on foreign customer, our standard delivery time is one week.
    Due to current air freight supply constraints, the above transport time is possible change.
  • Q
    What is the return/cancellation policy for HEADWAY's products?Open or Close
    A
    You may cancel any standard order before shipping(Custom orders must be confirmed according to the status of each order).
    Orders cannot be returned once shipped unless the item is damaged in transit or the delivered item is incorrect.